MomentCam - Help
Don't hesitate to contact us at feedback@momentcamofficial.com if you can't find the answer to your question here
FAQ
Q: How can I use my photo gallery so I can choose my friends' pictures for the caricatures?
A: In the lower left corner of the camera interface there is a button that will bring you to the phone's default photo gallery. You can use the photos stored in your gallery to make new comics for you and your friends.
Q: My avatar's face is not proportional/aligned with the character's head. How can I adjust it?
A: Please select the “Face Edit” tab and choose the face that you want to adjust by clicking on it. You can adjust the size and angle of the face by pinching and rotating it with your two fingers, respectively. The same may be applied to the character's hair.
Q: How can I use my photo gallery so I can choose my friends' pictures for the caricatures?
A: In the lower left corner of the camera interface there is a button that will bring you to the phone's default photo gallery. You can use the photos stored in your gallery to make new comics for you and your friends.
Q: How can I have the permission to use the phone's camera with MomentCam?
A: You can modify the settings in the phone by going to Settings -> Privacy -> Camera and enabling MomentCam.
Q: How can I delete the avatar history?
A: Select a face in the comics interface and click on the “trash” button that appears under the drop down list. You can then select which faces you want to remove from the avatar list.
Q: The animated emoticons become static once I share them?
A: Please note that our emoticons are saved as .gif files, which some platforms such as WhatsApp do not support at the moment. You can however use them on Facebook Messenger, Google+, Tumblr, iMessage, WeChat and any other platform that accepts .gif images.
Q: Why are the faces not clear once in the comic?
A: When taking a photo of yourself, the sun or light source should always be in front of you, never behind you. If the light source is strong enough and faces the subject's face, then the caricature's face should also become much clearer.
Q: Why is my hairstyle (or other) not available in the Face Edit tab?
A: Some people may not be able to enjoy the full MomentCam experience yet because of the lack of hairstyles, facial hair or skin color options. We are actively working on this so we can provide more option while maintaining the MomentCam app as light as possible. We thank you for your patience and understanding!
Q: I found some content inappropriate, where can I report this?
A:  We always try to publish content that people from all ages can enjoy but we also understand that some caricatures we feel are innocent can sometimes feel inappropriate to some users. We cordially invite you to send us an email about it to feedback@momentcamofficial.com so we can have a look into it together!
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